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r/AppleCard • … • u/ur-krokodile

Customer since the start, canceled today

I was a fan of Apple Card and had it since the very beginning as my primary spending card for monthly expenses. I canceled today because I no longer trust that they take care of their customers. I got scammed by a merchant that was not sending out the product that I paid for $85. I opened a dispute after almost 2 months since the purchase date. Suddenly the tracking number appears, I was actually relieved. It turned out to be some random tracking number in my city and was delivered just not to me, proof of delivery image showed a completely different product (it was delivered in original packaging) and it was not my address house door (easily verifiable on street view). I submitted all these documents to the dispute, it was denied. I submitted another dispute, considering that the documentation was maybe added too late. The second dispute was denied again. Thankfully it is $85 and not a lot more, but I no longer want to take risk with loosing more money. I know it was scammers who got me, but I would expect that this company would stand by its customers when this much proof was available. And this is only my second dispute I had to file in all the years I had this card, so I'm not a serial disputer or anything.

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