Best Buy put a credit authorization on my card, without processing the order.

On Wednesday 10/04 I tried to place an order for a Pixel 8 Pro. During a security ID check (appears to be an anti fraud system that Best Buy uses with some different banks), the website said to to enter the security code that may bank (Citi) will send me. After I entered the code, the page automatically refreshed and went back to the previous screen asking me to "check out".

So I clicked check out again (thinking that this time would go through, since I did a previous security check). But it asked for a security check again, which I completed, and it again refreshed to the previous page. This is when I stopped trying.

I checked my bank app, and the money from the phone has been deducted from my account. So after calling the bank, they said the money hasn't been deducted, it's a credit authorization, and they confirmed it was from Best Buy.

But for my end, the order did not go through. I had no order number, email or spam email, and my Best Buy account has no recent purchases. Best Buy chat says there is no order.

After spending time talking to the bank, and chatting with chat support for Best Buy, they both recommended to dispute the charge/authorization

My bank said retailers can only hold an authorization for a max of 5 business days for Citi cards, but a dispute can take up to 10 days. She recommended a dispute, but said the authorization may drop off before the conclusion of the dispute. So far it's been a few days, but it was a 3-day weekend, so I'll have to wait a few more days I guess.

This is so weird, nothing like this ever happened to me before. Did anyone else experience something like this? How long did it take for you to have a resolved?