Bought Digital Deluxe from Gamestop online, no digital deluxe rewards

I've bought the 'Digital Deluxe Edition' from Gamestop for 59.99$ USD

I have access to Shadowkeep, got my preorder rewards (Two-Tailed Fox and ornament) and have access to the season pass rewards from leveling up (already level 4 and have received the rewards for each level). But have not and cannot get the Eris Morn ghost shell and emblem.

Anyone else experiencing this? I'm not gamesharing, which i realize has caused problems for some others as well.

Edit1: I've visited Eris with my clan who all got their rewards, I did not. Just got the two-tailed fox and the ornament.

Edit2: PS4 by the way, received 1 code via email and I do have access to the season pass rewards.

Edit3: If anyone gets an email response or happens to hear any more from customer support and learns anything else please lmk!