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r/GooglePixel • … • u/Devin_Brent

My issues with Pixel Care+ and Google

I got a Pixel 7 back in 2022 on 11/18/2022. Had it for a year and a half before it overheated to the point the lens broke. They replaced it with a refurbished (which I'm okay with given the assurance it was rebuilt). It is currently overheating and lagging to the point it's affecting my ability to respond to fire calls within my department and just work in general. That leads me to 8/12/2026 where I made an appointment with ubreakifix, who after an hour told me they couldn't repair it due to a lack of parts. So I filed a replacement claim, which was approved. I received the replacement on 8/14/2026, took it out of the box and turned it on (never transferred my information over) and it immediately overheated. I turned it off immediately and repackaged it up (never took off stickers or anything). Reached out to them, and have been going in circles since. They've escalated it 3x now (waiting for response within next 24hrs). Was also told this time "supervisor" is supposed to also reach out to me. They, both times, have only offered me another Pixel 7, this time though it would be BNIB supposedly. For 3 Pixel 7 phones to fail due to overheating seems like it's a hardware issue, and trying to force me into another Pixel 7 isn't the answer since the phone will fail again. At this point I'm tempted to swtich from Google to another android brand or even Apple. I despise Apple's ecosystem, but it's tempting given after my mom had multiple failed iPhone 13 phones, they gave my mom a brand new iPhone 16. I've been with Google since I had a 4a in 2021, and love the UI, but at this point them forcing me onto another 7 just for it to fail isn't the right call. I'd love to stay with Google, but if this is their customer service and lack of understanding, then I'm gonna jump ship. That's the end of my rant.

TL;DR Google keeps forcing me back into a Pixel 7 after 3 previous Pixel 7 phones have failed due to overheating.

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