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r/GooglePixel • … • u/CottonSlushii

Google has progress on the Pixel 5's investigation

Was reading through Google support and apparently Google has confirmed it's a cosmetic defect and WON'T be replacing any units? I see a second class action lawsuit coming in.

This is purely copy and paste from Google support page:

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The response that Dimitrios Kitsos received from Google is interesting:

"I have now received feedback from our specialist department that the gap is only a cosmetic problem and that it will not affect the functionality of the Pixel 5 in any way.  Therefore, I cannot offer you a replacement for the Pixel 5."

**So... it IS a problem then.**

Good, that's progress, Google.  Now, what's the plan to actually fix it?  Obviously, NO reasonable customer is going to find the above response acceptable on a $700 phone."

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