[Guide] How to fix the "Your sign-in settings don’t meet your organization's 2-Step Verification policy" login error

If you're managing a Google Workspace for your small business, you've likely run into the dreaded login loop where a user (usually a new hire or someone who lost their device) can't log in because of your security policies.

The error message says their settings don't meet the 2SV policy, but they can't log in to *fix* their settings because they're blocked by the policy. It's a classic catch-22 that often leads to a frantic "I can't work!" email to the admin.

This quick 3-minute walkthrough shows exactly how to resolve this from the Admin console without permanently lowering your security standards. **Link:** [https://youtu.be/2dstl7C6CHU](https://youtu.be/2dstl7C6CHU)

**If you're the one with the issue AND you're the sole super-administrator** on that account then you need to complete this form: [https://support.google.com/a/contact/recovery\_form](https://support.google.com/a/contact/recovery_form) \- select 'I need to extend my organisation's Google mandated 2SV enforcement date' and you'll be contacted by Google Support.

You will need to have access to your domain hosting backend though - and have the ability to change DNS records there - as that may be part of confirming your identity.

You may also be asked to answer some questions about the account.

**IMPORTANT:** Once you've regained access to your account, you MUST add 2-Step Verification (also known as Multi-Factor Authentication MFA) to your Google account. This article walks you through how to do that: [https://support.google.com/accounts/answer/185839](https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DDesktop)