PS4 Assistance

Hello everyone. Small issue I am hoping someone can help resolve. So my friends and I have made pet houses to keep our pets in and give them their little accessories, but it is not allowing us to rename the pets. We press the button to bring up the virtual keyboard to type, and it does nothing but highlight the name area. Do I need to find a keyboard or something? All of us are on PS4, as my title states. If you have any ideas or know how to fix it, either comment or DM me. Thank you in advance, and happy bug smashing!