iOS app constantly forgetting Jabra Enhance Pro 20 settings

My mom got the Jabra Enhance Pro 20s from Costco almost 2 years ago and has absolutely had an awful time with them. Turns out, a lot of the issues were due to the Costco she was going to. After her first appointment at a different Costco, she's already having a significantly better experience. One of the things the employee did was add the different programs to the Jabra app on her phone. The issue she's having is that she'll adjust the settings of one of the programs (bass/treble/noise canceling/etc) but if she switches to a different program and switches back, the settings reset to their default positions. Is this the expected behavior? Is she supposed to have to pull out her phone and fiddle with Hear In Noise settings at every restaurant she goes to?