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r/HyperX • … • u/CookieMiester

Hey HyperX, when you send somebody a product maybe include a charging cable that's USB compatible?

Title. Bought the HyperX Cloud 3 S, The box came with a single cable, usb-c to usb-c that was maybe a foot and a half long. The device used to connect the computer to the headphones was in a USB-C to USB configuration (as in, the connector was a USB-C but had a USB adapter on it), that was kinda weird but whatever. Then I downloaded the software, and the headphones needed a firmware update. Alright, no problem, let me disconnect the USB-C connector and plug in the tiny USB-C to USB-C (which is how you charge it by the way, needs a USB-C to charge) But guess what! As soon as I took out the connecting device, my computer no longer saw my headset! So I had to go to best buy and grab a USB-C to USB cable just to update the firmware on this thing! Whichever genius forgot to include a USB-C to USB cable (management) needs to get reprimanded, Not all computers have USB-C ports natively! It cannot be that expensive to include one single cable in every box, what a stupid decision.

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