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r/MTB • … • u/sprashoo

Anyone used RaceFace's lifetime crash replacement warranty?

I had a minor crash last week which resulted in a snapped brake lever clamp and some scratches/gouges to my carbon RaceFace handlebar (purchased last August). I **think** they're essentially cosmetic, just damage to the outer epoxy layer, but I'm not sure.

The bar has a lifetime warranty, which means (if I'm reading it right) that RaceFace will replace it even if it's damaged in a crash: [https://www.raceface.com/pages/lifetime\_warranty](https://www.raceface.com/pages/lifetime_warranty)

However, when I click the 'start a claim', it takes me to Fox's repair form, where I have to enter credit card info and agree to some pretty steep fees related to shock and dropper post evaluation and repair. It's a little ironic because the button on RaceFace's site says "Make a claim - avoid the BS" and then immediately takes me to a bunch of BS 😂

I just want to know if they think my handlebar needs replacing (sent them some photos of the damage).

Anyone dealt with this? I admit, the "we'll replace it, even if you crashed it" seems overly generous but it's what they're saying...

I can post photos of the damage but I think that's against the sub rules here..

**UPDATE**: Got in touch with RaceFace support, they were great. They had me send detailed photos and determined that it looked iffy, so they are sending a replacement bar, just asking for proof that i've destroyed the damaged one after I receive the replacement. 100% would buy RaceFace in the future - that's amazing customer service.

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