Gold refunds currently not possible

So I was dumb and I decided to click into the "Shielded Heart" bundle just to see the variants and the avatars. Big dumb mistake. Sitting on the toilet and having your phone in one hand can lead to dire consequences. My thumb area hit the 5000 gold button and it instantly started the buying process. There is no secondary confirmation which pops up and no cancel button once the button is hit.

Immediately I quit out of the game, while the game was still loading, hoping it would stop the purchase and reopened it. Of course the gold was already spent. I then immediately raised a ticket to the support via their website and within the game where there is a chatbot. I did not use any of the credits I got or use any of the variants/avatars I got. Still have not and will not use them.

I got a response relatively quickly from the support (So good on them) with the following [](https://imgur.com/a/l9oHmAC). which is really disappointing. Not sure why she mentioned currently, seeming to imply it was available in the past. I have replied to the ticket as well as tried reaching out to the devs in a last ditch attempt to see if anything can be done.

I know many here will downvote this seeing how my previous post did. Snap is a great game and people want to defend it. But I just want to leave this here as a PSA for people who encounter this issue and search for an answer. It really makes it hard to continue playing since I have now just lost what amounts to over $60 worth of gold and months of progress (with real cash spent from the season passes and welcome bundle) to a misclick and the all the extra progress I would make from the bundle is now gone. I was really excited to save up for the sunspot bundle. Yes its expensive but it represented weeks of progress and a good use of gold.

So guys, just be careful anywhere near the shop and hopefully the devs would just add a simple confirmation pop-up to prevent this from happening in the future. Hope this can at least put another little light on it so the devs are aware and can look into it.

I will update if there is any progress to the refund requests just in case future people make this mistake as well.

Small update - support says that "I am unhappy to inform you that, the item you purchased has already been received in your account. At present, we do not support related deduction operations and cannot deduct the item you purchased, so your gold cannot be returned. Sorry for any inconvenience caused. " Which honestly still does not mean much. Of course the item will end up in the inventory. Really disappointing.

Update part 2 - they responded to my discord with the same thing about the items already being in my inventory. If only they could be in the inbox and I would jot have redeemed them. But they don't have such a system either...