Good product. Bad customer service.

As much as I like the tablet, the exchanges I’ve had with customer service have been subpar (think condescending and passive aggressive) to put it nicely. Bear that in mind if you’re considering purchasing and that matters to you. I do like the product but hope another company may come out to compete equally so I can switch. I’m curious if I’ve had bad luck (two separate exchanges) or this is how they are.