Help getting UoU Discount Back / Plans got blown up
First off, I miss Employee Care!
Short version: A rep’s careless mistake completely blew up all my plans 2 months ago… I’ve gotten as far enough as getting my plans set back up — UoU line was the biggest pain, plan is back but not sure the discount is. Anyone have the code or what to say to make sure it is there before I’m migrated?
Long version:
It all started with the stupid mistake of an account rep… I added another SyncUp Drive to my account in November and wanted it on the same $5 500 mb plan that my other 3 have — the Tax Exclusive version isn’t on the website, but a rep was able to add them on my first 3… I buy a 4th device for another vehicle and tell the rep to copy the same plan from one of my other SyncUp Drive devices… I didn’t realize at the time but they put on the “Tax Inclusive” version of the plan…
Billing cycle day comes around, and I get all these texts that my plans have been changed from SWAC Plus and Premium (6 lines) to Magenta Basic “Tax inclusive”, my SyncUp Drives have all went “tax inclusive” and my UoU line is still UoU but “Tax Inclusive”…
So I call up Sprint, tell them my plans were changed without my authorization — and I want them all back. Just put them back to the way they were yesterday — and I finally get transferred to 3 different people and finally a manager who sounds like she knows what she’s doing, sees that the rep put on a TI plan when they activated the new SyncUp Drive, promises to put it all back, and make sure the new SyncUp is on the “Exclusive” plan… I said I want to make sure this is effective immediately so that there are no issues.
She says it should be back, we confirm which lines should be SWAC Plus and which Premium. Ensure all SyncUp Drives are “exclusive”, and UoU is back and properly “exclusive”.
Everything goes back to how it should be — except the UoU line. It’s “Unlimited Basic” for $65 - $5.
I call back, am told that’s temporary until a manager can change it “in 2 days”. 3 days later, hasn’t changed. I’m told “within a week”. Nothing. “end of the billing cycle”… nope still there… bill cycle rolls over, I’m credited $60… it’s still there. “In 2 days; it’s noted that you are approved to have it”… 2 days later, nothing… I call back 4 days ago… rep gives me to a senior manager who seems AMAZING — she says she’s got it, I’ll never need to call in again, she sees where everyone has failed me, gives me a nice amount of courtesy credits… says she’s personally set up the UoU plan, it’s effective immediately… and I’m good.
Wake up the next morning to a text message “Unlimited Basic is set to change 2/23 to Unlimited On Us TAX INCLUSIVE” 😩😩😩😩
Which is exactly what made the entire thing blow up the first time — if one line goes Tax Inclusive then apparently it forces all of them to do it…
I call back up, the rep has no idea… he thinks I want ALL my plans to be tax inclusive… I hang up… call another… he understands what happened, says he can fix it. I want it done immediately… he says yes, that’s fine. After 15 minutes he says it’s done.
I get the text saying effective immediately, I’m on Unlimited On Us… I log into the website…. And $35. It used to show $35, but crossed out to $0… so I think he finally got the plan back… but the discount isn’t applied.
At this point I am almost waiting to get migrated and then chase the discount and just say “it didn’t move over”… because at least the SWAC plans are back. Does anyone have the correct UoU discount code for the Sprint biller so I can just try and give them it so that my plan can smoothly migrate.
This all happened because some rep put a $5 “tax inclusive” plan on my additional SyncUp drive plan instead of the “exclusive” one that was on my other 3. This has taken probably 12 hours of my life. I was hoping it would be as easy as “revert the account to way it was in November, and make sure the new SyncUp Drive is on Tax Exclusive so this doesn’t happen again”… uggh.
Thanks! N