The Audio store scam

I placed an order on 23rd Sep for IEM which was supposed to deliver within 5 -6 days and till today i haven't received the ordered IEM. Despite long multiple email conversations asking for delay reasons and now requesting for my refund.

They are casually replying and asking me to be patient.

It has been more than 3 weeks now, they neither are delivering the product nor initiating my refund.