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r/UPS • … • u/Mayor__Defacto

UPS repackaged my parcel, missing items

I shipped a case of wine, properly taped in a 200lb test double wall corrugated container, with double width divided cells, just a couple of weeks ago, sealed with 3” width packing tape.

When it arrived at its destination, 42% of the bottles were missing, 30% of the fluid in the remaining (sealed!) bottles was missing - no signs of leaks (labels intact and undamaged by liquid), and it had clearly been repacked into a single wall corrugated box with the bottles haphazardly wrapped in paper.

What gives - there’s no option on the claim for a repackaged item, there was no indication in the tracking that the item was repackaged.

All of the product that did arrive, arrived in an unsatisfactory condition - not as packed.

Am I likely to be able to recover damages from this shipment at all?

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