Account Closure

I received a notification from UpBank about my account being closed and losing access to all my funds until the investigation is complete which may take up to 4 weeks.

I’m a 23 year old recent graduate — I don’t do money laundering bc I don’t have money to launder and I don’t do crypto trading either which I noticed were reasons people have been banned on this thread prior. So I genuinely have no idea why my account got closed.

I went into the app one day and it told me to verify my account - I did - then it told me to verify with an iPhone 15 which I don’t have so I assumed it wasn’t my device so I logged out of all devices. When I logged back in I got a notice that my account is being closed which seems a bit absurd. I try speaking to them in chat but they just keep responding with the same automated message.

I’ve really enjoyed using UpBank bc of the gamified features so if I have to switch so be it but losing access to all my savings is insane.

1. Any alternatives to UpBank that doesn’t do dodgy things like this that has good savings mechanics/ rates? Is Macquarie any good?

2. Is there any way to get them to expedite the process or release my funds?