Huge Shoutouts to Valve for the Incredible Support for the Index!

I bought my Index about a year ago now. A couple months ago I accidentally hit something with the right controller. It still worked, but had some tracking/connection issues and a cracked shell that shifted around as I used it.

Used it like that for a bit before I got fed up with the minor issues it had and contacted Valve to see if they offer repairs. Damage was 100% my fault and I was completely ready to pay for it, or even receiving a "no we don't do repairs" and having to buy a whole new controller.

So, imagine my shock when the support staff offered to replace the controller for free! They even paid for the shipping to and from, express shipping. I just received my replacement and it works fantastic now!

Just wanted to share with people how amazing Valve's support has been for their products.