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r/Waiters • … • u/somewhat_pragmatic

Waiters, is it okay for a patron to ask to talk to your manager to tell them how good a job you're doing?

I do this moderately often because I think that waiters, among other jobs, are not praised or recognized for the hard work they do on a daily basis. I've seen horrible patrons treating waiters badly and it makes my blood boil! In my youth I worked in a customer facing service role (but not as a waiter) and know how many bad customers will complain to a manager even though you did nothing wrong or were enforcing company policy the patron didn't like. It just seems right to balance the equation now and make sure service workers that do very well with their performance in service jobs get recognized by their management.

I had someone bring it up to me that by asking for a manager to praise a waiter that I was messing up the flow of the restaurant by having a manager have to come and talk to me and listen to me tell how my waiter did an awesome job. I want great service works to get raises, better hours, retained during business downturns. Passing on great praise is the only way I know to affect that to the positive.

I ask you, waiters of reddit, are my good intentions of getting waiters recognized for their excellent work actually causing more harm than good?

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