My account is blocked and customer service tells me they can't fix it??? WHAT???

I just tried to log into Amazon to buy something and it seems there is a "temporary" lock on my account. I havent used the account in like a year or more. Now that I went and searched back thru emails it seems I missed one from Amazon like 8 or 9 months ago that said they believe "an unauthorized party may have accessed you're account" and that the account is temporarily locked...

On the Amazon web site there is a link to "need help" and that leads me to a customer service number to call to get the problem fixed... But I have now called them twice and both times I have been told that they can't unlock the account because they do not have enough information about me to do that. I then ask if they can delete the account so I can create a new account using my email and name and information and on and on and they tell me they do not have enough information to do that either...

I then ask them what information do you need and what information do you have and the customer service department tells me that the only information they have about my account is my email address that I give them when I call them and they ask for it... So the question is how do I ever buy something from Amazon if they refuse to delete my old account so I can use my email and name and on and on to create a new account and also refuse to unblock the account??? Make is make sense...

The Amazon site itself leads me to this customer service number when it tells me my account has been blocked. But the customer service tells me they can't unblock the account or delete the account because they do not have enough information... Anyone have any clue on how I can fix this absurd situation? I need to be able to have my old account deleted so I can create a new one with my email and name and etc or I need them to unblock my account but they tell me that cant do anything because they only know my email... WTF???