Looks like my parcel got lost - what to do now?
Hi all, hoping someone will be able to give me some guidance on what I should do.
I bought a swimming pool heat pump from swiminn.com and delivery quoted was around two weeks.
On the day of expected delivery I received tracking updates saying it was delivered. The tracking shows it was signed for at 2am by Sportsdirect. The delivery address is a residential address in a normal estate, no shops or warehouses anywhere nearby.
The goods look like they were sent from Spain.
The seller is telling me that I have to raise a dispute with RM but when I asked in my local post office they told me there's nothing they can do. All the advice online says it's the sender's responsibility to contact RM.
This makes perfect sense to me, as the sender has a contract for delivery, I'm just the poor sod out ÂŁ350 with nothing to show for it.
Am I missing something? I tried logging a claim online but I quickly realised I didn't have the answers to their questions, like was it sent with a business RM account.
Surely the sender needs to contact the courier and sort this out, don't they? The sender is hiding behind their tracking showing "delivered", but it obviously looks like something went wrong.