tried to remove risian powerboard and jetpack from bank and they vanished. submitted 3 bug reports none of them are showing up.

i was trying to show off my midnight marauder powerboard and my black jetpack to a friend who just started playing. i went to pull them out of the bank i double clicked them and then went into my inventory and couldnt find them. they are not on my boffs or me i have looked everywhere i can think off and can not find them. i posted in reddit chat asking if anyone knew what might have happened and borticus(i think it was him atleast it was someone with that name lol) tried to reproduce it but said he couldnt. i have made multiple tickets but my tickets window is bugged or something i cant view them and no one has contacted me(this happend 3 days ago so i have given it a bit of time im just worried they are not getting my tickets). i am at a loss on what to do so i figured asking for advice here couldnt hurt. i put alot of work into those and dont feel like trying to re earn them next summer event along with whatever else they release. thank you for your time.