Arc defender the worst authentication software

Due thunderstorm I have had a short shutdown power while I was playing STO. When I restarted the game. Arc defender said it doesn't recognize my computer and it said PWE/Craptic sent PIN. It took more than 8 hours to got it. It looks like Cryotic server is "386 SX 25" because it's really slow to send a pin. However the pin doesn't work. I asked for another pin. 2 hours later I got another one. This new one doesn't work. I asked again and again and all don't work. Now My account is locked. The popup says I should contact support. But... Guess! I must do authentication to contact support. That has no end. I tried 22 pin code. Copy paste and none works. I can't contact support because locked account.

I would like to know how craptic devs dare to be proud to make shitty buggy software.