My awful support experience

A month ago there was a sale on legendary items, and it ended a day early. [I made a thread complaining about it then.](https://old.reddit.com/r/sto/comments/sn9wkl/where_the_heck_is_the_legendary_bundle_sale/)

In addition to complaining on reddit, I filed a support ticket. Up until this point, I've had great experiences with STO customer support. At first, this was no exception, as after sending in the incorrect sales date in the devblog, they said they were going to deduct the Zen from my account and credit the bundle I wanted to purchase. All good, right?

Unfortunately that's when problems started happening. The zen was properly deducted from my account, but the ships were not unlocked. I knew from the support agent that someone else was in charge of applying the ships, so I figured it was just a communication mishap. I sent in another ticket explaining the problem and they said they will fix it.

I'm going to skip to the end of the month long process: I don't have the ships. They tried multiple times to credit them to my account, and never succeeded. They refunded the Zen, but I'm annoyed as the other thing I'd purchase is the 12th anniversary bundle, and that left sale the same day I got the zen back.

At the end of the day I'm quite frustrated, as support failed to resolve the issue, I'm stuck with $100 worth of zen, and everything I wanted to purchase is off sale and will not be available again for months.