[PSA/Help] Brazil Age Verification Blocked / @disabled.ea.com Issue

Hello everyone,

If you are playing from Brazil and suddenly can't log in, EA has implemented a mandatory age verification due to a local law (ECA). You can read the full details on how it works here: [https://swtorista.com/articles/alteracoes-na-verificacao-de-idade-para-jogadores-de-swtor-no-brasil-age-verification-changes-for-swtor-players-in-brazil/](https://swtorista.com/articles/alteracoes-na-verificacao-de-idade-para-jogadores-de-swtor-no-brasil-age-verification-changes-for-swtor-players-in-brazil/)

**The Hidden Bug (Pre-2019 Accounts):** Many of us are completely stuck because the prompt to send our ID never appears. If your account was created before mid-2019, it was auto-linked to an EA account. If that EA account went inactive, the system changed it to a `******@disabled.ea.com` address.

Because your SWTOR account is locked to this ghost account, the age verification prompt never triggers.

**The Fix:** Send an email to [**[email protected]**](mailto:[email protected]) explaining that you need to complete the Brazil Age Verification, but your account is locked to a disabled EA email. Ask them to link your SWTOR account to your actual, active EA email. Once support updates this, the verification prompt will finally show up!