Strange AVD Issue

Hey all,

We have deployed many customers with AVD and have never run into this issue. We just set up and deployed a VM for 44 users, 64GB RAM, and a 16-core processor. This is the first time we've deployed SentinelOne on any AVD deployment. That would be the only difference between past configurations and this configuration. We are using Nerdio to deploy everything.

Yesterday, ONE particular user was unable to log into the AVD environment. They'd get to the login screen; it would state "Preparing Windows," and then "loading FSLogix Profile," and then immediately to "Signing out." The user would then get booted from the system.

Reviewing FSLogix logs, we noticed that it couldn't load the .vhdx for that particular user. We couldn't find much else that helped us diagnose the issue.

Using Nerdio, we deployed a new VM from an Image. The affected employee logged into the new VM successfully without issue, as did the rest of the employees (we turned the drain mode on for the old VM).

This morning, a completely different employee is having the same issue as the employee from yesterday. We are removing S1 and redeploying an image after spending another few hours with no success.

Has anyone run into anything similar with AVD or do you have any pointers? Much appreciated.