Is Microsoft's Unified Support worth looking into?

Background: I'm supporting an environment that's nearly all cloud-native or Linux but has a significant Windows client side presence for delivering a service (i.e. not general end user support.) I've had absolutely horrible experiences with standard Microsoft support in the recent past...I'm convinced that there's just a bunch of randos in a well known cheap offshore location they pull in off the street to answer support calls. I haven't had a satisfactory answer for **any** support item I've asked about. To be fair, when it's gotten to the point where support is needed we've done our homework and actually need an answer only the code owner can provide.

So it's been a while since I've worked for a company with Premier Support, but I remember at least getting answers from them. I went online and saw that of course it's been retired and is now Unified support, more expensive, and tied to how much you buy. We would be primarily using this for low-level troubleshooting of problems, not general tech support. Is it worth it? Do you get the same garbage support experience when all the wrapping and fancy value-add account managers are taken off? Has anyone had good or bad experiences? I just want to know whether it's even worth looking at for our use case.