Any sysadmins at CartpetRight (UK) willing to reveal what happened?

https://bmmagazine.co.uk/news/carpetright-paralysed-by-cyberattack-online-and-in-store-trading-halted/

>Last Thursday, hackers launched an assault on Carpetright’s systems, deploying malware to infiltrate and disrupt operations. Since then, customers have been thwarted in their attempts to place orders, causing significant inconvenience across the company’s extensive retail footprint. > >An insider revealed the extent of the impact, stating, “It’s an issue across the entire store network. We still aren’t able to put any orders through as our systems have been down since Thursday.” Management aims to restore trading capabilities by Wednesday, albeit with considerable effort and resources dedicated to rectifying the situation.

I was in my local branch of CarpetRight on Saturday and they were open, but unable to trade. I bought an offcut for cash with a hand written receipt.

I mean apart from the obvious, as per the article, I'm just wondering was it ransomware? What happened to your offline backups? The guy in store said they'd been offline for 9 days and when I got chatting to him he showed me a message from his manager saying that there had been an 'unexpected setback'.

I'd love to know more. Need any help sorting it out? :-p