Vendor Sales Rep Coming In Peace - PaperCut

I am a Managed Print Sales Rep looking for help.

We are a direct reseller of PaperCut meaning our Internal Engineers support our clients with installing and configuring PaperCut. We can bring in PaperCut Support when we need to but for the most part PaperCut is easy enough to set-up and support that we don't need them. It's an easy sell as long as the cost analysis works out (print reduction, extending life of devices, reduced IT burden, integrated scanning, etc).

The k-12 client is currently using PrinterLogic for pushing drivers and they like that it is cloud based. They have roughly 450 print devices (110 MFPs and the rest desktop HPs). They had a huge violation cause them a large fine. The biggest concern for them was secure release. I know PrinterLogic can do secure release but that and integrated scanning aren't as robust as PaperCut as I'm being told. They are going with MF (on-prem) instead of Hive (cloud). We can sell Hive but in my experience, it isn't as fleshed out as MF and I don't want to put any client in a bad spot with a product that sounds great but isn't as reliable yet.

The Assistant IT Director is who I always deal with is notorious for being difficult to work with. PaperCut MF requires that the devices that PaperCut will monitor be on an on-prem print server. Getting her to get printers on their print server has been a chore. They expected us to do it which in my experience is unheard of for an IT Department to want to even give that kind of access to a vendor. Still I got them connected with someone from team to do it for them. The client has bought and paid for PaperCut but still hasn't pushed it out to devices.

For those familiar with PrinterLogic and the print mapping, that is the experience they are looking for for their endusers. They have 17 buildings and roughly 2000 staff. They want staff to only have desktop printers relevant to staff at each building and the follow me queue for staff at each building. PaperCut doesn't really do that.

I usually am detached from PaperCut installs as I really don't add value. I'm really only involved when it's time to push it to machines so I can test them and make sure everything is working properly. In my 2.5 years doing this job, I have never had to be this involved. Our Engineers are paid to see the PaperCut rollout from beginning to end but once most clients see it done a few times, they finish it out on their own.

I currently am caught in the middle of the Engineers and the client trying to get this done. Engineers are telling me that from a deliverables standpoint, we are done with the PaperCut set up and just waiting to push to MFPs. No one can give me a reason why we're not across the finish line yet that makes sense.

Typically the SOP is create a GPO for each building that has their relevant printers and push it out. Users restart their computer and we are good to go. The client is refusing to set up a GPO. I have never had pushback on this. I'm not even sure why this would be a hangup.

If anyone has any advice on how to point this client in the right direction, I'd really appreciate it. Also, if someone can provide insight from an admin perspective on why this could be difficult and if I'm missing something.