Career Advice & Resume Help
Hi everyone,
I would really appreciate some honest feedback on my resume and career direction. I’m 25 and currently working as an **L1 Support Engineer** in an aged care organisation in Melbourne, Australia. Although my title says L1, I do much more than standard helpdesk:
* Work a lot on Intune, GPO, S1, also bit on Mimecast * Small team of 3 (manager, colleague, myself) – but my manager isn’t highly technical. * MSP manages network/server infrastructure, so I don’t get hands-on there.
**Current situation:**
* Salary: 72k + super. The manager has promised a move to L2 + pay increase soon. We’re hiring a part-time L1 to manage the workload. * Commute is 1.5 hours one way, which drains me. * I’ve been here since Nov 2023 (no prior IT background, degree in Mechanical Eng). Learned everything on the job. * Applied to one external role and got rejected. * Feel limited by small team size (no peer learning, mostly helpdesk issues). I want to join a larger IT team/MSP where I can learn more.
**Career goals:**
* Short-term: move to MSP or a bigger IT team, even at a similar pay, to learn more. * Medium-term: transition away from pure helpdesk into less customer-facing roles. I’m introverted, so a SOC Analyst/cybersecurity appeals to me. * Long-term: build broad skills, diversify (cloud, security, automation), and eventually move into either technical leadership or management.
**Certs/learning:**
* Current: AZ-900, SC-900, AI-900, ISC2 CC. * Studying: CompTIA N+ and S+ this year. * Interests: Cybersecurity (doing it as a hobby but want to align my career later). * Considering: Master's in CS/IT once PR comes through (married to an Australian citizen, PR application submitted).
**Challenges:**
* Easily distracted, find it hard to stay focused on one learning path. * Exhausted during weekdays from workload + commute, weekends spent studying. * Job market looks uncertain, not sure how to “future-proof” myself.
**My ask:**
1. How should I position my resume 2. Would moving to an MSP be the right next step, or should I hold on for the L2 upgrade at my current workplace? 3. For someone with my background, what skills should I prioritize to stand out (cybersecurity, cloud, automation, scripting)? 4. Should I keep all my fundamental certs on my resume, or trim to the most relevant ones? 5. Any resume structure/layout tips to highlight progression and scope of responsibility?
I’ve attached my resume draft in the post — would appreciate any critique.
I really appreciate any help you can provide. I have learned a great deal just by reading this subreddit, so I figured it’s time to share my own story.
Resume Link: [https://postimg.cc/mtxnT5x4](https://postimg.cc/mtxnT5x4)