Brand New Tripp Lite SM2200RMXL2UP with old batteries

We've had a few different UPSes show up with old batteries and different reported serial numbers than what's on the shipping box.

Anyone seen anything like this? Our VAR is working to figure it out but obviously Tripp Lite/Eaton doesn't want to take the blame for this.

We're seeing battery install dates of 2018 on the network gui but supposedly these are all brand new. Even the logs show configured in 2018 then no login until 2025 when we received the devices. I think we've had 4 of these now, going back from March to as recent as october.