Barracuda Backup Appliance - Portal Downtime?

Hello --

Anyone here using a Barracuda Backup Appliance? We have two 891 models (One at our main location, the other an offsite). Their portal always seems to be having issues:

- Issues with the devices showing the proper online state: Both devices showing warning or error -- when all the backups report 100% - Cloud portal just not accessible (even during working hours). When I inquire, they are usually having an issue. When is enough, enough?

I seem to submit a ticket once a day, because something is not reporting correctly. Anyone else having any issues?