Seeking Recommendations for an IT-focused Knowledge/Training/Orientation System for on-boarding and training staff in large org
Hey guys, I'm looking for recommendations for a solid platform that can deliver the following capabilities. I'm offering to paypal beer money and buy a 6-pack for whoever suggests the platform that seems like the best lead. Hit me with what you got!
**Capabilities Needed:**
* Store user-facing documentation for each department in the org as a sort of high-level organization directory for each team, tool, IT process. The goal is to build a an org directory and landing page with introductory materials for each team's tools, processes, interfaces, and common customer-facing informtion and links.
* Provide some light e-learning style training materials for each IT platform and tool in the org - stuff like videos, KB's, and tutorials. I would ideally like to organize these materials into courses/categories.
* It must be easy for each team to administer their own content
* Bonus Points if the platform can support doing qual-cards/skill matrixes/track internal certification.
Explanation: Our IT organization is huge and there is virtually no onboading orientation for new IT employees/contractors. It takes about 2 years for a new hire to get their bearings enough to navigate the system effectively, and each person must individually build their own list of processes, documentation, links, and resources.
Our goal is to centralize all of this information in a way that is easy to consume. The platform would support a new "new hire orientation" process designed to expose them to the key teams, systems, and processes they will need as IT staff. This system will also need to support light training/qualification courses where teams can build out week-long training sessions on specific tooling, such that people who need access can get their access provisioned, understand the major components and processes, gain exposure to best practices and common tasks, and generally gain a high-level understanding of the sprawling IT organizations and teams at play.
Willing to look at SaaS, open source, or commercial products (with a preference for Open Source) - from SharePoint to Confluence. What can you recommend for this purpose?