Never-ending issues since last Tuesday.
* Purchased/using a **4th Gen Tablo with a 4-tuner DVR**. * Uses **over-the-air (OTA) antenna channels only**. * Problems began suddenly after previously working correctly. * Live TV started freezing, especially: * During commercials. * Then jumping ahead after unfreezing. * Numerous scheduled recordings began failing. * At one point: * TV app showed **127 failed recordings**. * Phone app showed **0 failed recordings** for the same account. * Trying to view failed recordings on the TV app produced: * **"Unknown Error."** * After reinstalling the TV app: * It initially showed a blue screen. * Eventually loaded again. * Still reported 127 failed recordings. * Scheduled recordings disappeared. * Only one scheduled recording remained after troubleshooting. * You had to manually recreate your recording schedule. * Live TV channel list became incomplete. * Some channels were completely missing from the Live TV guide. * During scans: * Missing channels still appeared during channel scan. * They showed full green signal strength. * Yet they did not appear afterward in Live TV. * Guide updates repeatedly failed or appeared to do nothing. * You repeatedly clicked **Update Guide**, but nothing happened. * Eventually one guide update finally started. * After updating: * Missing channels still did not return. * Later: * Channels eventually came back. * Recording schedules largely did not.
# Channel Issues
* All expected channels were detected. * Channels never actually disappeared from scans. * Every channel remained checked/enabled. * You confirmed they had never become unchecked on their own. * You tried: * Unchecking channels. * Saving. * Rechecking them. * Rescanning. * Even after this: * Channels still were not visible in Live TV. * Later the channels finally returned.
# Guide Issues
* Guide information appeared inconsistent. * Guide updates sometimes would not start. * Channels existed in scans but not in the guide. * Scheduled recordings tied to those channels disappeared.
# Troubleshooting You Performed
* Restarted Tablo. * Rescanned channels multiple times. * Updated guide multiple times. * Unchecked all channels. * Saved changes. * Rechecked channels. * Performed another scan. * Waited for guide updates to finish. * Reinstalled the TV application. * Exited and reopened the TV app. * Verified channels remained selected. * Confirmed signal strength was good.
# Support Interaction
* Contacted Tablo Support. * Support escalated the issue. * Their recommendations included: * Unchecking channels. * Saving. * Rescanning. * Updating the guide. * You followed all of those instructions.
# Current Status (based on what you've told me)
* Channels are back. * Signal appears normal. * Guide updates are completing. * Most scheduled recordings are gone. * You are currently recreating recordings manually. * The TV app previously reported 127 failed recordings while the phone app reported none. * The root cause still appears unresolved, despite following Tablo Support's troubleshooting steps. * Last recording, only 12 minutes.