Men's room secure storage.

Hello all, well going for a amusing LTL FTP for you all. I apologize for nothing, well formatting in reddit sync is basic at best. In fact this happened only 30 minutes ago in an office in a little berg in the Midwest US. To set you all up, I work for an ISP who is well known for its all seeing eye symbol. Though I wage slave like so many of us, I am lucky to work as a 3rd tier tech for commercial services. We get everything from the most inane user to full on managed services techs, our tickets are special birds often enough as we get overflow calls from busy times with front line or the "occasional" cold transfer from help desk.

This is not one of those tales of woe but one of jolly and cheer. Our actors and actresses are $BewilderedAccountManager, and $ConfusedCustomer, and myself TTG. It begins unlike most tickets begin with a ringing....

$TTG: "Hello this is TTG and thanks for calling," looks at phone, internal extension huh... "hey this is comm tier 3."

$BAM:"Hi, this is *insert name* account manager for *CommercialSubscriber, I can't seem to figure out why this was installed with no equipment. Our customer is on site and there is our coax cable, it's mounted and marked but they were never given a modem. Can you locate their device? "

Proceeds to get account details and information, tools load and mind weeps as I see there is a device assigned and and install was over a month ago. But as we do, press onward to our wonderful tempered, quite amused and valiant customer.

$TTG "account and notes indicate that equipment have been assigned to this account. However tools indicate no communication with the device this past month, we don't have a way to see specific address location of equipment but it's not online now. You said you had $CC on hold, can you bring her into the call?"

$BAM "Sure thing," calls merge and the space time continuum doesn't collapse within itself. "Ms. $CC, I have one of our techs on the line here, he's showing there should be equipment there but not having any connection for the past month."

$CC "I'm seeing a marked coax line with nothing attached to it. We have looked all through the building thinking maybe they set the router somewhere so it wasn't sitting in the open during construction. But it's not here. It doesn't look like anything has even been hooked up. "

$TTG" Hello this is TTG, I'm showing registered equipment on the account here and my concern is that if I setup a work order for this to bring out new equipment but this other modem isn't returned, since it's marked on your account it may be billed for missing eq. "

I go to check and setup a work order even to go through and select a time and setup a contact. When on my 2nd monitor I see a green light flash and 00:01:45 on the device up time monitor..... Wait what? Did someone steal this device, or is this back at a warehouse being tested. What on *insert deity here* green earth is going on here. Getting back to $BAM and $CC.

$TTG: "So uh.... I have a question, are you there now?"

$CC: "no I left a little bit ago, our tech is there now though. Why?"

$TTG: slightly amused "Well I was completing your ticket and the modem miraculously is online now with 2 minutes and 45 seconds of up time. Can you check with your tech?"

This becomes what would have been a blissful moment of silence except for $BAM is on the line still.

$BAM: "This is the problem with having contractors do our installs. I've seen all kinds of messed up cabling, or drywall hanging busted open. Etc" she continues, customer has us muted but likely can still hear us....

$TTG: "most contractor complaints I get are few and far between. The modem is online still, pinging and the static I is responding as well, signals are good, this circuit is up. I wonder where this modem is."

More rambling and story telling for 5 minutes or so. Our valiant customer returns silently.

$CC: "Well we found the modem," starts laughing while telling us the rest. " we looked everywhere reasonably would look for something. Cabinets and rooms but we didn't look in the men's bathroom. Our tech found it under the sink looking for toilet paper." Everyone has now joined in on the laughs.

$TTG: "well ma'am I'm happy to say that the equipment is online and has been steady these few minutes here."

$BAM: "It was at least in a secure location since nobody could find the thing."

$CC: "I'm glad it's pinging and working steady, thanks guys. I'm so sorry for calling." *insert closing* and proceed to tell my closet coworkers this latest amusing tale.

I know we have some shitty modems, but thankfully this wasn't one of them.