I'm sure he was tempted to hand off the call
I was reminded of this occurrence by [this](https://www.reddit.com/r/talesfromtechsupport/comments/4z8otm/my_most_memorable_call/) tale. i may or may not have posted this as a comment before, But I've got a long comment history and I can't be arsed to search it.
One of the guys I worked with at a call center had a call that lasted almost two days.
Not in one go, mind you.
He received his first call one day, and it was a guy with no arms who was trying to get his printer to work. He had someone there who could do the physical things like cold-resets and re-plugging cables, but his computer was set up only for him (breath control and all that), so the live-in help wasn't any, well, help.
The real shitty part was that this was an inkjet all-in-one by [twoletterprintercompany], and if you've ever worked with them, you'll know that the driver downloads are bigger than some Linux .ISO's, and if anything cocks up, it requires uninstalling every component of the printer.
Yes, that means uninstalling the scanner, and the fax, and the printer. Separately. With reboots.
If you were lucky, you didn't require the "scrubber" utility. Why would that be required? Because [twoletterprintercompany] outsourced their coding and shipped drivers that were just as shoddy as their product, and they left hooks in the registry which prevented successful re-installs of the drivers.
Guess who wasn't lucky that day?
He spent the *entire day* on that call, where both him and the poor client (who was understandably exhausted) decided at 5pm that enough was enough, they both needed to go get something to eat, get some rest, and continue the next day. The next day dawns. and the troubleshooting/re-installs continue. Sometime around noon, everything was successfully installed.
This wasn't due to a bad tech, or a clueless customer. It was due to poor design, both of hardware, and of software.
I can't say for certain, as it was a long time ago, but I would not be the least surprised if that customer never *ever* bought anything from that manufacturer again.
*edited for spelling and formatting oopsies