"Strange things are happening"

Hey TFTS, first time poster etc,

I do tech support for commercial clients at a big local ISP ($BLI) and I had this little call this morning that gave me a taste of how my day might go by.

Mind you, it was a really short call. (Cust = customer, Me = me.)

>Me: $BLI business technical support, this is nevek how may I assist you ?

>Cust: Hi, a strange little thing is happening with our phone lines. When people dial XXX-XXX-XXXX it rings here!

>Me: Allright sir I'll be glad to look into this issue, are you $company?

>Cust: Yes

>Me: Well then it's quite normal that you are getting those calls because this is one of your phone numbers.

>Cust: Oh, are you sure ?

>Me: Yes, I see it right there in your account.

>Cust: Oh, Thank you then *click*

I've had worse morning.