That is also not something I can help you with.

Once upon a, I was an electrician on an aircraft carrier. Nowadays, I do in-house support for commercial food-processing machines.

Weirdly enough, Users are Users, no matter what the field. ***

So, here I sits, drinking coffee, looking up electrical drawings, when the phone rings. Everyone in the office nose-goes and I lose, so I get the call.

>Me: (Generic Greeting) >Cust: Hi, yeah, I have an issue with one of your machines, serial ####

I bring it up in our system. It is literally the simplest machine we have. Our company builds pneumatic food depositors and this thing doesn't even have any electric controls.

>Me: Okay, sir, I have the specs for your machine right here. >Cust: Okay, good, because the motor stopped. >Me: ...I'm sorry? What motor? >Cust: The motor for the drill. >Me: Sir, we don't sell drills. >Cust: Well, your label plate is on it!

A bit of back and forth, and I finally figure it out. The bases we make for our machines are hefty. Very stable, very strong, adjustable steel and aluminum frames. Whoever sold this to him scraped the actual food depositor off of one of our bases and mounted a big drill press to it. But our company label was still on the bottom part of the frame, so despite knowing that his drill press was a (othercompany) brand drill, he Googled us and called. And he was very bemused when I suggested he call (othercompany) instead.

TL;DR: I hate equipment resellers.