Patience.
Working overtime due to office move + other projects. Ticket resolution has slowed down a tiny bit. Usually I get back to 99% the same day with a fix; these days within 48 hrs.
12:04 pm - yesterday
Ticket: Computer Display Crash Interrupting! (yes, litterally)
Body:
*Two images of error message. Display driver has stopped responding and has recovered. *
Please come fix this.
1:15 pm - yesterday
Response:
Hey [name],
Thank you for submitting your ticket to service. I will look into potential solutions and get in touch with you asap.
Thanks, Sloth
9:04 am - today
Response from [name] :
*Attached image of same error*
No fix yet!
9:05 am - today
Sloth, once headed to help [name] suddenly needed a coffee followed by an "emergency ticket" and two 1 hour meetings. Then lunch.
1:00 pm - today
*In person*
Sloth: Hey [name]. Care if I jump on your PC to fix the issue you've been having?
[name]: I'll go get a coffee. Be back in 10 minutes.
Sloth: OK. Have you saved everyth.... She's out the door...
Work my magic. Restart computer after saving open files to desktop. Leave note:
Hey [name],
Computer should be fixed. Let me know if the error resurfaces.
Btw, I saved all your open programs to desktop since I didn't get confirmation you had saved.
Thanks, Sloth
Take pic of note cause Sloth don't trust this one... She's bitten before.
4:45 pm - today
Boss: Hey Sloth, did you work on [name]'s pc today.
Sloth: Yep. Display error was bugging her.
Boss: She is claiming she lost all the morning's work after you took action.
Bitch please!
Sloth goes to her user folder/desktop. Sees her files gone.
Well played, but not good enough. Our backups hit every hour and shadow copies keeps all backups for that day, erased next day at 1 am. Other backups happen at midnight to a more pernament storage.
Sloth pulls shadow copies. There they are, at 2:00 pm and again at 3:00 pm today.
Shows boss and show picture of note.
Boss: Send me screenshots of that and the note please.
Sloth proceeded to celebrate with a Boston Cream.