Week 3 in IT and I think i get it. I am a god of doing nothing.
Yesterday I got a request to change a $User over from a desktop to a laptop. "I can actually do this!" I think in extreme naivety. I grab the last functional laptop, (f*** those old ass Lenovos) a port replicator and make the switch. So far so good!
This morning my new favorite $User floods me with problems she's been experiencing for months. I relaize this is why OG advised me to never leave my desk and keep my head down. I manage to find workarounds and even teach $User to restart windows explorer with task manager when she can't see her pinned icons. I'm feeling pretty good at this point.
OG leaves at 3pm with a migraine and disaster strikes. $User: "I need to be able to edit PDFs. Can you fix that for me?" ThisIsBad.tiff I've imaged a machine but I have no idea where we keep licenses and product keys. I say I'll do some research. Find a folder in the IT Resources drive with three different Acrobat Pro installers, one lives in folder helpfully titled "old acrobat installer." Great.
I try the first one and it hangs on publishing files or some other pre-installation nonsense. Cancel that. $User is killing time with a co-worker but I can tell she's not happy that she, a commissioned salewoman has been down all day. She understands it's not my fault but I feel bad. Gotta make this happen. I'm competent right? Right???
Finally give up and kill that process. Try the second one. It asks me for an activation code and has "Start trial version" greyed out. F*** me. It is at this point I minimize about 17 of $User's windows and see the desktop. There's an Acrobat Pro icon staring me in the face and all the PDF's show an MS Edge icon. I right click a PDF and change the default program to open it to Acrobat Pro. Success!!!
TL;DR: Never trust a $User. Never trust yourself. Always restart after aborting 2 failed installations or Win 10 runs like a molasses snail after a bottle of good Scotch. Throw Edge off the edge. Be received as a hero and remember to stay humble because you didn't do jack shit. Not that anybody has to know!
Never admit it.