It's supposed to have build in WiFi!

This is a phone call I had about two years ago when I was supporting a migration to O365.

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\*Phone rings\*

>**Me:** Hi, this is Office365 support, how may I help you? > >**Caller:** You gave me this laptop, but it doesn't work. > >**Me:** What doesn't work? Does it not turn on or? > >**Caller:** No, the WiFi doesn't work. > >**Me:** Alright, are you at the office? Is the WiFi connected? > >**Caller:** The WiFi works in the office, but not when I leave the office. I need to be able to use this laptop when I'm at patients homes. > >**Me:** When you are not in the office, you can create a hotspot on your work phone and use that, or you can ask for a WiFi password from the person who's house your in. > >**Caller:** You mean I have to connect to someone's WiFi every place I go to?? I thought we were given these laptops so we can work remotely?? > >**Me:** Yes, the laptops are for working remotely but you do need to be connected to the internet to be able to log in to the work environment. We have manuals for how to turn on a hotspot on your phone, I can email you that. > >**Caller:** But the laptops are supposed to have built in WiFI!! > >**Me:** I'm sorry but that's not how WiFi works. > >**Caller:** This is absolutely ridiculous!! I'm going to have a conversation with your manager!! > >**Me:** Feel free to do so.

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She hung up and I never heard from her again.

I still feel guilty though, for not building in WiFi on her laptop.

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\*Edit\* I know I spelled build in wrong, can't change the title unfortunately. -.- (For all the other grammar errors I'm just going to hide behind it not being my first language.)