Network is down

I monitor and troubleshoot the WAN network (and some LAN stuff) for the global organization I work for.

Another employee who works in the same office that I am at comes to me with an issue.

>Dude: I think the **NETWORK** is down.

>Me: My phone and workstation are online let's check yours

His phone is blank, looks to be not getting powered. I check the cable in the back of the phone, all good. I get down and check cables in the media converter and see the media converter is not powered on. I see the power cable from the media converter has been pulled out of the surge protector, plug it back in.

>Me: Media converter power cable was unplugged. You should be good to go now.

>Dude: I thought I saw other peoples phones were down as well....let's pretend this never happened.