Colleague and her brainfart with new microwave

I no longer work tech support but I am the only young guy at a workplace of 50+y old people so I still end up being asked to fix/setup things.

We got a new microwave today, and when I got to work, my colleague was visibly upset, brought me to the kitchen where I could see the brand new culprit and manual pages all over.

“We got this new microwave today, I plugged it in, and it says to set up time, but I guess it got stuck in the set up phase. It shows 14:25 all the time, the time does not change and I followed the manual but it does nothing at all! I tried to call them but ofcourse they are too busy and nobody is answering so I wrote them an email but I guess they will take a year to reply. I tried to unplug it to reset it but that did not help. It heats up water just fine, I tried that, but even when heating it still only shows the 14:25, not the time left.”

I said ok, let me take a look and reached behind the microwave to unplug it when she said:

“No that´s the kettle, I left the oven unpluged trying to reset it”

I stopped, look at the microwave, looked at her, looked closer on the display, moved my finger to the corner of it and looked deep into her eyes as I proceeded to pull the sticker with 14:25 written on it from the display.

God, she must have felt stupid, but we laughed it off. To be fair to her, the sticker was really convincing and it fooled me at first too when I was assuming the microwave was plugged in.

I bet she is really happy now that nobody at customer support picked up her phonecall.