E-Mail: Internet is still down

This just happened, and while I understand why it did, it still makes me facepalm.

My workplace has two locations, I work at the main one while this takes place in the second location. This location has been having lots of issues with their internet recently. I get a text from someone there telling me the internet is out. The fix is simple (this time), and is just a quick reboot of the modem.

When it went out, I sent a company wide e-mail letting everyone know the internet is down. When it comes back up, I send another one letting everyone know it's back up.

Then I get this e-mail:

Hi u/GenericChineseName,

I just looked on my computer and we do not have Internet Access.

(Edit: Changed Computer Access to Internet Access because that's what the e-mail actually said.)

...So yes, she replied to an e-mail she just received with another e-mail, to let me know that she didn't have Internet... And this person is supposed to be the second in command at that location. Quick edit: She does not have e-mail set up on her phone. I'm honestly not even sure she has a proper phone to do that with.