TV turns on, apps work, video won't play

I have a 2020 55 inch 6 series 55R625. Recently, the past couple weeks, the screen turns black when you click on a show or movie to watch. TVs connected to the internet and I can see all of the apps and the apps work. When I finally find something and click play it just goes to a black screen with a loading sign. Some apps like Disney just stay on a black screen. Other apps like prime video say error loading content. Now this doesn't happen all the time, like once every couple days. I have to unplug the TV for it to begin working again. Is this a known issue? Or is this just a reality of having a TV that's about to be 4 years old and will need replaced?