Brand new laptop restarts itself on specific occasions.
Hi there! Hope you can help me make sense of this.
I bought a brand new Huawei Matebook D14 (16GB RAM/Ryzen 5500U) a couple of months ago and recently I noticed it restarts itself on very specific cases. So far I have noticed this happening:
- While transferring data to an external hard drive I opened a video file using VLC and it immediately restarted; - While playing a movie on VLC I connected a bluetooth speaker - immediately rebooted itself. - Rebooted itself when I connected the charger (I had nothing open at the time).
Some of these have happened more than once but in general it seems that it's whenever I plug/connect or open something.
I am completely at a loss and have no idea where to even start troubleshooting. I am running the latest version of Windows 11. All the drivers are up to date and couldn't find any viruses or malware using Windows Defender and Malwarebytes. Other than this it shows no other issues and seems to be running quite fast.
Any help is hugely appreciated! Thank you so much in advance.