Laptop volume will not turn on

i have a new windows 11 laptop that i have had since christmas. for the past few days the volume will not move off of zero. i have gone into the settings and tried to mess with every volume related thing i see lol. if i press the volume buttons on the keyboard it does nothing, if i pull up the slider it does nothing. i have hit the reset button in settings. it has been turned on and off multiple times. when i try to open the "get help" thingy it just shows loading dots and then nothing else.

ALSO when i use my bluetooth headphones the volume does work. but with no headphones or with wired earbuds it will not work.