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r/techsupport • … • u/nuclearhaystack

SteelSeries Sensei mouse stops working just in Win10

I've had this mouse for a couple years. Used it on several different machines and OS and I've encountered a weird instance on my current laptop where it'll work fine in Win11, it'll work fine in any Linux I throw at it, but it'll stop responding within two minutes on Win10. I have a wireless mouse that is still working alongside the unresponsive Sensei.

So, obviously the problem is some interaction between the Sensei and Win10 *on this particular machine* (an HP Spectre 13.5"), but really, wtf is going on? All drivers are up to date, there doesn't appear to be any firmware updates according to the GG software. I'm just baffled because this is the only very specific instance it's ever given me trouble.

edit: experimenting a bit, the mouse works fine up until rebooting after the first round of unavoidable background updates after clean install. Oh well, looks like I have to find a new favourite mouse.

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