Bit locker is stuck after using key

I just got my laptop back after a battery change, and as I started it up it sent me to the bit locker blue screen, now this is not the problem since I know where my key is, key id checks out, but after I use the key and it goes through, nothing happens, it’s stuck in asus boot screen.

If it matters, as per the service center policy it should’ve been factory reset but I’m not sure as to how do I verify that, seems to be the case.

Now, if it’s purely a bit locker thing, is there a way to bypass bitlocker and continue without the information? to my knowledge that file should be empty and if it’s not, nothing will be lost, simply because I’ve never used that storage consciously.

thanks in advance.

Model: asus zenbook 14 UM425IA