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r/techsupport • … • u/Soviet_D0ge

Graphics issues - possibly defective card?

**Computer Type:** Desktop

**GPU:** Radeon RX 6700 XT

**CPU:** Ryzen 5 5600X 6-Core

**Motherboard:** MSI MPG B550 GAMING PLUS

**BIOS Version:** P1.70

**RAM:** 16GB Kingston 3200mhz

**PSU:** Gigabyte UD750GM

**Case:** i honestly don't remember, it's a thermaltake case I've had for years

**Operating System & Version:** Windows 10 Home 19045

**GPU Drivers:** AMD Software: Adrenalin Version 24.4.1; 23.40.31.05-240417a-402338C-AMD-Software-Adrenalin-Edition; AMD Windows Driver Version 31.0.24031.5001

**Chipset Drivers:** for the life of me i can't figure out where this is

**Background Applications:** Discord, Firefox

**Description of Original Problem:** I've recently swapped to a Radeon RX 6700 XT, and I've been having issues intermittently. For the most part, things run fine, but occasionally my monitor will go black and then flash white noise for a few seconds before going back to normal. (It's worth noting that I have two monitors and this only happens to the main one) I've had a few cases where my graphics driver straight up died and I had to reboot my pc. I'm wondering if this means it's a bad card of if it could be other things; I've heard that AMD usually has subpar Windows drivers (I'm running Windows 10), and the fact that it almost only affects one monitor, despite both being connected to the graphics card, makes me think it could also be a fault with the wire/connection. I'm not exactly savvy enough to diagnose this stuff on my own though, so any help, suggestions, insight etc is greatly appreciated.

**Troubleshooting:** I've tried uninstalling any old drivers and reinstalling the AMD drivers, but that hasn't helped yet.

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