Problems working from home, trying to troubleshoot root cause.

Hello everyone, trying to figure out what’s causing disconnections at home.

There’s a lot of background info I can give, but the current situation is we are using the Google nest pro with an arris surfboard modem, it’s a large house and 4 people work from home using devices that require VPN’s.

The issue seems to be that 1 or 2 of us will have issues when we’re all working at the same time, especially with conference calls at the same time. When my wife and I were working the other day all 4 of us were home and her calls were lagging while my work applications were lagging/delayed and I could barely get anything done, yet teams, outlook, and web browsers were fine.

Before we had two router/modem hybrids at each end of the house. The connections were consistent/stable while working from home.

I think before the VPN’s were split between two networks while now they are all on one and it’s causing issues, but I’m wondering what else I need to consider.

There is more background info which I can provide if needed.

Thanks